This session on Artificial Intelligence (AI) will be delivered by Priya Jhakra and Luke Scanlon from Pinsent Masons at J.P. Morgan’s Glasgow Office on 2 October 2019.

The session will focus on AI in Financial Services, where we will discuss the changes that AI and machine learning will bring to the customer experience and key issues to consider, such as explainability, transparency, customer consent, liability and redress.

This year, Pinsent Masons in collaboration with Innovate Finance, published a joint industry report on the impact of AI, both on the financial services sector and their customers. The report follows a series of workshops attended by a broad range of participants from leading businesses across the sector, involving panel discussions and speakers from AI fintech businesses, regulators and other AI/fintech experts, as well as industry interviews, questionnaires and customer research to further challenge and refine conclusions drawn from the working group sessions.

Following the presentation, Pinsent Masons will facilitate a Q&A session so that all attending have the opportunity to raise points important for them.

Agenda:

Registration & Networking 14:00 – 14:30

Plenary and Panel Q & A sessions 14:30 – 16:30

16:30 – 17:00 Networking & Close

 

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