Lia Oyman (Franklin Templeton Investments) will facilitate this session and will be joined by Amir Dotan (Capco) who will take a look at how Design Thinking can be applied to drive innovation in Operations.
Design Thinking is an innovation process that integrates the needs of people, the possibilities of technology, and the requirements for business success. Originally a creative process that has been practiced by designers, nowadays the Design Thinking 5-step process is used to equip employees with innovation skills in many industries.
Design Thinking encourages people not to jump to solutions too quickly based on assumptions and instead start with developing deep understanding of the target audience to ensure the right problems that need solving are identified before novel ideas to solve them are co-created by a cross-functional team and iterated upon quickly using rough prototypes. Such bottom-up, creative and people-focused approach represents a considerable cultural shift in how Operations typically approach change whereby solutions are driven by technology in a top-down fashion.
In recent years Operations functions in financial services have begun introducing Design Thinking to their Change Management toolkit to spark internal creativity, foster cross-functional collaboration and ensure solutions are fit-for-purpose and based on a profound understanding of the internal and external stakeholders’ needs.
We will explore the practicalities and challenges of applying Design Thinking to drive innovation and culture change in Operations using case studies from Capital Markets.
The discussion will address the following topics:
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