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Pauline is a seasoned professional in Investment Operations and has worked in Scotland with BNP Paribas since 2011. She currently leads a team of circa 830 individuals over 14 locations, multiple asset classes & functions, ultimately servicing Asset Manager and Asset Owner clients.
Prior to joining BNP Paribas Pauline worked for 4 years at Barclays Wealth, where she was Global Head of Asset Servicing and was 12 years with State Street where she had a variety of Operational Management and Project roles within in Custody division but latterly was Head of Asset Servicing for EMEA .
Elspeth Henderson works in Global Operations, Client Service Delivery where she is responsiblle for the EMEA TA Business Oversight & Controls team . This role includes the oversight of budget, headcount, vendors, testing across EMEA and EMEA TA controls.
Previously, Elspeth’s role involved the management of various transformation projects and activities. Additionally Elspeth headed up a Client Service Team. Prior to this, responsibilities include the transfer a high number of roles across locations & the migration of both UK and Ireland clients to Rufus, UKTA’s core platform. Prior to this Elspeth held various Operational roles managing large teams. Elspeth's responsibilities have covered a wide spectrum including the coordination of initiatives related to Transformation, control and governance such as system upgrades as well as best practice and system functionality in our Edinburgh and India Operation. Elspeth was the founder and previous Chair of the WIN Group in Edinburgh, plays an active role linking in with the Scottish Government Agencies to maintain BNY Mellon's profile in Scotland to recruit and retain skilled staff. This also includes representing BNY Mellon's corporate membership of the Chartered Institute for Securities and Investments in Scotland and an individual member of Scottish Financial Enterprise. Elspeth is also a director on the Board of Scottish Investment Operations and Career Ready.
Denise Thomas is responsible for the oversight and governance of the outsourced activities provided by third party administrators. She is also responsible for, Estate Management, Global Supplier Management, Derivatives Controls and Client Money.
Denise started her career as a Graduate Trainee at Scottish Power, where she undertook professional training and qualified as a Chartered Accountant in 1995. Denise worked in the Internal Audit area and was also involved in take over and acquisitions. In 1995 Denise became Financial Systems Manager for East of Scotland Water, working along with external consultants to implement new financial and control systems across a number of sites. Denise then joined Ernst & Young as a Management Consultant working in the Business Transformation team, helping companies transform their financial processes and systems.
In 1999 Denise joined Standard Life Investments as Property Fund Accountant, and has worked in a variety of Finance and Operational roles over the last 20 years.
Denise holds a Bachelor of Arts degree with Distinction in Accountancy and Finance and is a Chartered Accountant.
Mark graduated in Business & Legal Studies from Napier University (Edinburgh) in 1990. Mark’s first role was with the Royal Bank of Scotland, working within their Edinburgh and London UK Custody Operations area from 1991 - 1996. In 1997, Mark relocated back to Edinburgh and joined Deutsche Bank, managing various Operational teams. In 2002, Mark joined Morgan Stanley in Glasgow, heading up the Prime Brokerage Operations team, which supported Morgan Stanley’s hedge fund business. In 2008, Mark joined First State Investments as an Operational Risk Manager, prior to being promoted to the Head of Operations. Mark also sits on the Scottish Investment Operations Board.
Raymond has over 30 years experience in the Financial Services sector, operating at senior leader level in Resilience, Risk, Change and Marketing gained in FTSE100 Financial Services and Public Sector.
He has worked with the Co-operative Bank, Standard Life PLC and host of other blue chip companies and regulators during his career and has a proven track record of making change happen, engaging people, enhancing capbilities and delivering added value outcomes