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Pauline is a seasoned professional in Investment Operations and has worked in Scotland with BNP Paribas since 2011. She currently leads a team of circa 830 individuals over 14 locations, multiple asset classes & functions, ultimately servicing Asset Manager and Asset Owner clients.

Prior to joining BNP Paribas Pauline worked for 4 years at Barclays Wealth, where she was Global Head of Asset Servicing and was 12 years with State Street where she had a variety of Operational Management and Project roles within in Custody division but latterly was Head of Asset Servicing for EMEA .

Elspeth Henderson works in Global Operations, Client Service Delivery where she is responsiblle for the EMEA TA Business Oversight & Controls team . This role includes the oversight of budget, headcount, vendors, testing across EMEA and EMEA TA controls. 

Previously, Elspeth’s role involved the management of various transformation projects and activities. Additionally Elspeth headed up a Client Service Team. Prior to this, responsibilities include the transfer a high number of roles across locations & the migration of both UK and Ireland clients to Rufus, UKTA’s core platform. Prior to this Elspeth held various Operational roles managing large teams. Elspeth's responsibilities have covered a wide spectrum including the coordination of initiatives related to Transformation, control and governance such as system upgrades as well as best practice and system functionality in our Edinburgh and India Operation. Elspeth was the founder and previous Chair of the WIN Group in Edinburgh, plays an active role linking in with the Scottish Government Agencies to maintain BNY Mellon's profile in Scotland to recruit and retain skilled staff.  This also includes representing BNY Mellon's corporate membership of the Chartered Institute for Securities and Investments in Scotland and an individual member of Scottish Financial Enterprise. Elspeth is also a director on the Board of Scottish Investment Operations and Career Ready.

Janine joined Baillie Gifford in 2007 and is currently a Director within Investment Operations, with responsibility for a number of operational departments. She previously held both operational management and project roles within the insurance and investment industries in both New Zealand and the United Kingdom.

Lynn has over 20 years’ experience in financial services where she held various operations management, project and business management positions. She joined BlackRock, from Morgan Stanley in 2012, where she has held key positions and is currently responsible for meeting the Global Regulatory and Reporting obligations and ensuring that Investment Operations deliver the required scale into the transaction lifecycle.

As well as being a Scottish Investment Operations (SIO) Board Director, she co-chairs WIN Edinburgh.

Gordon joined Franklin Templeton in 1998 as manager of Investment Operations in Edinburgh and was responsible for the expansion of full security processing services into Europe.

In May 2000, he was promoted to director and moved to Singapore to establish an Investment Operations function in Asia. During that period, he oversaw the growth of Singapore to support the full range of FTS services including the deployment of our core back-office systems to the newly formed Japanese AMC, supporting the split from our JV partner in Korea and subsequent outsourcing of third party administration, the due diligence and choice of vendors for our China joint venture with Sealand Securities and the establishment of our JV with China Life in Hong Kong. In 2006, Gordon was promoted to senior vice president of Global Investment Operations and moved to Ft. Lauderdale. In July 2009 he was promoted to be president of Franklin Templeton International Services (ISC) relocating to Hyderabad, India in November 2009.

He returned to Edinburgh in November 2011 to take up a position as a Strategic Consultant within FTS working on strategic initiatives focused on improving FTS systems and processes. Gordon is currently the business sponsor of the FTS Data Integration project and a member of the project team carrying out due diligence and pre-implementation activities on the new FTS Investment Accounting System.

Over 30 years Industry experience and have held a number of senior roles across Operations, Change Management and Product Management. Joined HSBC in 1998 and led the set up of the Investment Operations and Middle Office functions, and managed a number of these functions working in London and Kuala Lumpur. Most recently have been leading a number of Client on-boarding projects in Hong Kong. Prior to joining HSBC, spent a number of years at WM where I with responsibility for multiple service delivery teams, which included both Operational and Pricing functions.

Denise Thomas is responsible for the oversight and governance of the outsourced activities provided by third party administrators.  She is also responsible for, Estate Management, Global Supplier Management, Derivatives Controls and Client Money.

Denise started her career as a Graduate Trainee at Scottish Power, where she undertook professional training and qualified as a Chartered Accountant in 1995. Denise worked in the Internal Audit area and was also involved in take over and acquisitions. In 1995 Denise became Financial Systems Manager for East of Scotland Water, working along with external consultants to implement new financial and control systems across a number of sites. Denise then joined Ernst & Young as a Management Consultant working in the Business Transformation team, helping companies transform their financial processes and systems.

In 1999 Denise joined Standard Life Investments as Property Fund Accountant, and has worked in a variety of Finance and Operational roles over the last 20 years.

Denise holds a Bachelor of Arts degree with Distinction in Accountancy and Finance and is a Chartered Accountant.

Keith provides global delivery financial and regulatory reporting solutions for State Street’s European clients. He has been with State Street for 13 years holding senior leadership roles in client service operations and fund administration teams most recently delivering client service operations for State Street’s Asset Manager clients in the UK.

Prior to joining State Street, Keith spent 15 years at JPMorgan Chase managing a variety of fund accounting, fund administration, finance and client service teams. During his tenure at JPMorgan Chase, he completed his professional accountancy qualification and also an MBA in International Management of Financial Services.

Mark graduated in Business & Legal Studies from Napier University (Edinburgh) in 1990. Mark’s first role was with the Royal Bank of Scotland, working within their Edinburgh and London UK Custody Operations area from 1991 - 1996. In 1997, Mark relocated back to Edinburgh and joined Deutsche Bank, managing various Operational teams. In 2002, Mark joined Morgan Stanley in Glasgow, heading up the Prime Brokerage Operations team, which supported Morgan Stanley’s hedge fund business. In 2008, Mark joined First State Investments as an Operational Risk Manager, prior to being promoted to the Head of Operations. Mark also sits on the Scottish Investment Operations Board.

Ross is a member of the European COO leadership team and Global Diversity & Inclusion strategy committee. He is responsible for a number of operational teams across 4 European locations as well overseeing the activities of a number of outsourced service partners. Prior to joining Aegon Asset Management & Kames Capital, back in 2005, he worked for Morgan Stanley Private Wealth Management supporting the creation of their Glasgow Operations hub. Ross studied Financial Services at Glasgow Caledonian University and has 19 years’ industry experience.

His focus centres on long-term strategic priorities whilst ensuring shorter-term plans are coordinated and aligned works collaboratively with the Senior Management Team (Edinburgh Campus) on Strategy, Governance and Business Management across the site. Adrian joined J.P. Morgan at the beginning of 2016 from the Corporate Actions Department within Morgan Stanley where he led a variety of teams including Optional Dividends, Fixed Income, Proxy Voting and Vendor Control.

Prior to moving to Morgan Stanley Adrian served as a British Army Infantry Officer and deployed to Northern Ireland, The Falkland Islands, Bosnia, Brunei, Berlin, Norway, Kosovo, Canada, Poland, Iraq, Kuwait, Afghanistan and Glasgow. Adrian holds a Masters degree in Business and Leadership from Southampton University, has a Weapons Design and Technology degree from Cranfield University and is a BASI qualified ski instructor. Adrian lives just outside Gleneagles with his wife and two sons.

Raymond has over 30 years experience in the Financial Services sector, operating at senior leader level in Resilience, Risk, Change and Marketing gained in FTSE100 Financial Services and Public Sector.

He has worked with the Co-operative Bank, Standard Life PLC and host of other blue chip companies and regulators during his career and has a proven track record of making change happen, engaging people, enhancing capbilities and delivering added value outcomes

Gary has over 20 years of asset management experience, having held senior positions across the Front, Middle and Back offices in a number of large UK-based asset management firms.

Having previously been Head of Front Office Analytics, Head of Performance & Risk Measurement, Director of Operations and a Director of UCITS registered funds in Industry, Gary specialises in investment operating model restructuring, large scale business transformation and regulatory change implementation,. Gary leads EY’s Operational Efficiency solution in the UK for asset management, wealth management and asset servicing clients.

Amongst recent EY engagements, Gary is currently leading on the build out of a major Wealth Management joint venture, as well as the Global Operating Model review for a European alternatives servicer; he has led on intelligent automation, cost reduction, supplier selection and operating model redesign for Asset and Wealth Managers in both the traditional and alternatives space; led the design and implementation of investment risk frameworks and functions; led the review and design for the set-up of Authorised Corporate Directors; led the business lift-out for a global asset servicer, as well has being an end-to-end Subject Matter Resource on a number of Wealth & Asset Management engagements.

Gary is a Chartered Accountant and CFA Charter holder.

Alan joined Morgan Stanley in 2003 as a Mathematics graduate from the University of Glasgow and is responsible for the global Disclosure of Interest (DOI) regulatory reporting function, this is a team of 65 professionals across 7 locations who ensure the Firm is compliant with DOI rules across all global jurisdictions.

Alan has previously held global leadership roles in Operations Position Control and a variety of Line and Project management roles within the Finance Division, specifically focused on P&L, Market Risk and Credit Risk.



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